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TERMS AND CONDITIONS

Important Information  before your appointment

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Patch Test​

A patch test for all new clients must be booked at least 48 hours before your appointment.

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Deposit​

A non-refundable deposit of 50% is required to secure your appointment.

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Rescheduling & Cancellations

  • We kindly request at least 48 hours' notice if you wish to reschedule or cancel.

  • You may do so via our booking site or by contacting us directly.

  • Less than 48 hours' notice will result in the loss of your deposit.

  • No-shows or cancellations made with less than 24 hours' notice will result in the full remaining balance being charged.

 

Late Arrivals

Please arrive on time to enjoy your full appointment. Arrivals over 20 minutes late may result in cancellation and loss of deposit.

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Guarantee of service ​

We offer a 7-day service guarantee which applies to lash extensions, lash lift and brow lamination treatments. Please note that you must be available to come in within 7 days of the original appointment.

before your treatment 

For Lash Treatments

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Please arrive with clean, mascara-free lashes and no makeup around the eyes. This ensures the best results and longer-lasting retention.

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Infills

  • Infills are recommended every 2–4 weeks, with at least 40% of your lash extensions remaining on both eyes.

  • If less than 40% remain, you may be charged for a full set or a longer infill session.

  • All infills must be within 4 weeks (28 days) of your last appointment.​

  • If more than 4 weeks have passed, please book a new set and removal.

  • Infills from another lash technician are not accepted, unless pre-approved in advance.

HOW TO CARE FOR YOUR LASHES

How to Care for Your Lashes​

  • Keep your lashes dry for the first 24 hours after your appointment.

  • Avoid steam, saunas, and hot showers for 48 hours.

  • Cleanse your lashes regularly to keep them fresh and healthy.

  • Steer clear of oil-based products and waterproof makeup around the eye area.

  • Avoid rubbing your eyes, pulling at extensions, or sleeping face-down.

  • Do not use mascara or lash curlers on extensions.

  • Brush your lashes daily to maintain their shape and neatness.

  • Book infills every 2–4 weeks to keep your set looking full.

  • Use an eyelash serum to strengthen and support your natural lashes.

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